
Basement Flood Cleanup
Water pulled out of finished and unfinished basements, carpet, pad and drywall dried or removed.
When the overnight low drops into the teens, pipes in outside walls, garages and crawl spaces can freeze. Ice expands, the pipe splits, and the leak starts the moment it thaws, often hours later and often in a wall or ceiling nobody can see.
West Jordan Water Damage Co. is a free referral service, not a restoration company. Calls are answered by independent local providers who set their own prices.

Frozen and burst pipe cleanup in West Jordan means shutting off the main, having a licensed plumber repair the split, opening the wall or ceiling where the water ran, removing water from the basement below, and drying framing, drywall and floors with air movers and dehumidifiers.
A frozen pipe rarely splits where you can see it. The usual spots are a supply line in a north-facing exterior wall, a line to the kitchen sink on an outside wall, a pipe running through the garage ceiling to an upstairs bathroom, or the line feeding an outdoor hose bib. When the section thaws, water sprays into the wall cavity and runs down to the basement. Cleanup starts with the main valve and a plumber's repair, then the wall or ceiling is opened where the water ran so insulation can be pulled and the framing dried.
Stop the flow before anything else.
A licensed plumber fixes the split.
Wet insulation and drywall come out.
Walls, ceilings and the basement below.
A faucet that barely runs on a cold morning.
Visible frost on exposed lines.
Sound of running water after a thaw.
Stain under a bathroom or garage line.
Water coming down a wall below.
Floor drain backing up? Ask about sewer backup cleanup.Open 24/7 · Talk to a local provider in West Jordan
Call 24/7 (801) 515-5529Cold air leaks around rim joists, garage walls and crawl space vents. Exterior walls with thin insulation leave pipes exposed. Kitchen sink lines on outside walls freeze when cabinet doors are closed. Hose bibs freeze when a hose is left attached. Homes left at low thermostat settings during a trip are at higher risk.
If the water went into the basement, see basement flood cleanup.
On nights below about 20°F, open cabinet doors on outside walls, let a faucet drip, and disconnect garden hoses.
If water ran for hours before anyone noticed, it may have soaked two floors: the wall where the pipe split and the basement below. Ceilings, insulation and carpet may all need attention. If it sat for days, mold becomes a concern; see mold remediation.
Water in the basement right now? Call (801) 515-5529 for a local provider.Open 24/7 · Talk to a local provider in West Jordan
Call 24/7 (801) 515-5529
Meters and thermal camera on every level.
Repair before walls are closed.
Wet insulation and drywall out.
Equipment on each affected floor.
Pipe burst after a freeze? Talk it through on the phone.Open 24/7 · Talk to a local provider in West Jordan
Call 24/7 (801) 515-5529| Location | Why it freezes | Prevention |
|---|---|---|
| Exterior wall | Thin insulation and cold air | Insulate and seal gaps |
| Garage ceiling | Unheated space | Insulate pipes; keep garage door shut |
| Hose bib | Hose left attached | Disconnect hoses; use frost-free bibs |
| Crawl space | Cold air through vents | Close vents in winter |
| Factor | Why it matters | What to ask on the call |
|---|---|---|
| Area affected | How many rooms and how far it spread | Which rooms are wet? |
| Water category | Clean, grey or sewage | Which category is this? |
| What comes out | Pad, baseboard, drywall, insulation | What can be dried in place? |
| Drying days | How long equipment runs | Will you share daily readings? |
| Floors affected | One level or two | Did water reach the basement? |
Pipes often burst in the early morning after the coldest night. Close the main, then call (801) 515-5529; a provider can talk you through the next steps and usually come the same day.
Floor drain backing up? Ask about sewer backup cleanup.Open 24/7 · Talk to a local provider in West Jordan
Call 24/7 (801) 515-5529Never thaw a frozen pipe with a torch or open flame. Stay out from under a ceiling that is sagging with water.
Before any frozen & burst pipe cleanup work starts in West Jordan, ask the company for its Utah contractor license number and look it up with the Utah DOPL license lookup. Plumbing repairs need a licensed plumber, and rebuilding work needs a licensed contractor. Ask whether the crew is IICRC-trained in water damage and ask for a certificate of liability insurance before anyone cuts drywall or sets up equipment.
Burst pipes are the most common winter cause of water damage restoration in West Jordan. The repair stops the water; drying stops the damage that shows up later.
Water in the basement right now? Call (801) 515-5529 for a local provider.Open 24/7 · Talk to a local provider in West Jordan
Call 24/7 (801) 515-5529Outdoor faucets and the sprinkler system are frequent winter failures. Disconnect hoses in fall, close the indoor shut-off for the hose bib if you have one, and have the sprinkler system blown out before the first hard freeze.
If you leave in winter, keep the thermostat at a safe setting, ask someone to check the house and consider closing the main valve. A pipe that bursts in an empty house can run for days.
Homes from the 1980s and early 1990s may have gray polybutylene supply pipe, which gets brittle with age. Cold makes brittle pipe and fittings more likely to crack. If you see gray pipe stamped PB2110, ask a plumber about replacing it.
Pipe burst after a freeze? Talk it through on the phone.Open 24/7 · Talk to a local provider in West Jordan
Call 24/7 (801) 515-5529Once the water is stopped and the house is safe, call your agent about the a burst pipe. Ask whether an adjuster wants to see it before drying starts, keep every receipt, and ask the provider for daily photos and moisture readings. Utah policies differ on freezing, sewer backup and slow leaks, so read the water damage section of yours and ask about anything unclear.
If you rent in West Jordan and have a burst pipe, tell the landlord or property manager right away, in writing, with photos and the time you found it. The house is usually the owner's job and your belongings fall under renters insurance. Owners who get drying started the same day almost always pay less in repairs and keep their tenants in place.
When you call about a burst pipe, ask how soon someone can come, what they will measure, whether they check behind basement drywall and under carpet pad, how many days of drying they expect and how the price is worked out. Ask whether they bill insurers directly and who handles rebuilding. Clear answers on the phone usually mean clear communication in the house.
Floor drain backing up? Ask about sewer backup cleanup.Open 24/7 · Talk to a local provider in West Jordan
Call 24/7 (801) 515-5529For a burst pipe with clean water, most homes here dry in three to five days once the water is out. Basements with concrete floors, framing behind finished walls or soaked subfloors can take longer. Rebuilding starts only after readings show everything is dry. Ask the provider for a rough timeline on the first visit so you can plan around the noise.
With a burst pipe, the bill depends on how long the water sat, whether it was clean or dirty, how much finished space it reached and whether carpet, cabinets or drywall have to come out. In a finished basement the square footage adds up fast. A fast shut-off and a quick call are the cheapest parts of the whole job.
In West Jordan, a burst pipe follows the seasons. Winter brings frozen pipes and ice dams, spring brings snowmelt against foundations and sprinkler start-up leaks, summer brings storms and heavy irrigation, and fall brings the first hard freeze. Water heaters and supply hoses fail year round. Knowing which season you are in helps the provider guess the source before they arrive and bring the right equipment for it.
Water in the basement right now? Call (801) 515-5529 for a local provider.Open 24/7 · Talk to a local provider in West Jordan
Call 24/7 (801) 515-5529Most homes here have a basement, and with a burst pipe the amount of finished space decides most of the work. Bare concrete and block walls dry with equipment alone. Carpet, pad, drywall, insulation and built-in cabinets hide water and hold it, so they are lifted, opened or removed. Tell the provider on the phone how much of the affected area is finished so they can plan the visit.
Dealing with a burst pipe right now? Call (801) 515-5529. An independent local provider answers 24 hours a day, explains the first steps and can usually be at a West Jordan address the same day.
The kitchen sink is the most common frozen pipe in West Jordan homes because it sits on an exterior wall with a closed cabinet in front of it.
Pipe burst after a freeze? Talk it through on the phone.Open 24/7 · Talk to a local provider in West Jordan
Call 24/7 (801) 515-5529Lines in outside walls, garages, crawl spaces and near hose bibs.
The split happens when frozen, but water only flows once the ice melts.
No. Use a hair dryer or space heater on low, never an open flame.
Usually, if the house was heated. Some policies exclude freezing in a vacant or unheated home.

Water pulled out of finished and unfinished basements, carpet, pad and drywall dried or removed.

Tanks in basement utility rooms that rusted through or split, cleaned up and dried.

Floor drain and toilet backups in basements removed, cleaned and sanitized.

Snowmelt and ice dam leaks dried out of ceilings, attics and upstairs walls.

Air movers and dehumidifiers dry walls, framing, subfloors and concrete with daily readings.

Mold from a basement leak or slow drip contained, removed and the source fixed.



Representative photos of the kind of work local providers handle.
Talk to a local provider
One call connects you with an independent restoration company that works across West Jordan, from Jordan Landing to the west side. They explain the plan and how the price is set before anything starts.
(801) 515-5529